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Maroochy Home Assist is an environment where complaints and concerns, compliments and suggestions are welcomed and viewed as an opportunity for acknowledgement and improvement.
It is our policy to ensure that individuals have the right to make complaints and are encouraged to exercise their right in a blame-free and resolution-focused culture, respecting an individual’s right to privacy and confidentiality.
Should you have any concerns or feedback please complete the Complaints/Feedback form and email or mail it to us. All correspondence is acknowledged within 1 business day.
If you are in receipt of Aged Care Services you can also call the National Aged Care Advocacy Line on 1800 700 600 or contact the Aged Care Complaints Scheme on 1800 550 552 or online at agedcarecomplaints.govspace.gov.au If you are an NDIS participant and would prefer to contact the NDIS Commission directly you can contact them on 1800 035 544 or TTY 133 677.
